Refund Policy

Starting a return

To be eligible, the item must be in the same condition you received it: unworn, unused, with tags and in its original packaging. You will also need the receipt or proof of purchase.

Email ericrawn@gmail.com to start a return. We will reply with the return address and a shipping label. Items sent back without requesting a return first cannot be accepted.

Damages and problems

Check your order as soon as it arrives. If anything is defective, damaged, or simply the wrong item, contact us straight away and we will make it right.

What cannot be returned

Custom and personalised items, gift cards, and sale items are not returnable. Get in touch if you are unsure about a specific item.

Exchanges

The fastest way to get the size or colour you want is to return the item you have and place a new order once the return is accepted.

European Union 14-day cooling-off period

If your order is shipped into the European Union you may cancel or return it within 14 days for any reason, without giving a justification. The same condition requirements apply.

Refunds

We will let you know once the return has arrived and been inspected. If approved, the refund goes back to your original payment method within 10 business days. Banks and card issuers can take a little longer to post it.

If more than 15 business days have passed since we approved your return, email ericrawn@gmail.com.